1. Why should I buy from you?
-Lowest Prices! AAA Quality! Great customer service! If you compare our prices, quality and customer service to other stores, we're sure you will be impressed!
While the Asia watches are internationally renowned, the Swiss are well known as their higher class , which are much more stable in the movement and the workmanship is to perfection .
-7 Day- no questions asked Return Policy! You have 7 days to return your shipment for a refund. (Our shipping charge and your return shipping costs are not refundable.) Please read our shipping
& returns page for complete details.
-Payment Options! We accept all payments.
-We're Secure! Your safety is important to us. We will not compromise on anything when it comes to protecting and enhancing the online security of our customers. That's why our costumers trust us to process their orders securely, reliably, quickly and simply. We have invested heavily to have this website professionally hosted by a leader in electronic commerce. When you make a purchase through our website, our server uses a Secure Socket Layer (SSL) to connect with you. This protocol will encrypt your personal information, guarding it from interception and misuse.

2. Is there a minimum order amount?
No, there is no Minimum order amount even though we sell our products at wholesale prices, You can order only 1 item if you like.

3. Is your web site "secure"?
Yes. our online web is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that your transaction process is extremely safe and that our customers' information is secure. The personal information you provide, including your credit card information, is secured using industry standard e-commerce security technology such as Secure Sockets Layer (SSL) encryption. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

4. I've lost my password. How can I retrieve it?
Under the “log in” button you will see the “password forgotten” option. After selecting the option, you will be required to enter your email address. An email will then be sent to you providing you with a new password.

5. What happens if an item is out of stock?
All of the products that you see in our site are in stock and waiting to be shipped. However if by chance it happens that an item is out of stock we will notify the customer and will offer the customer the opportunity to substitute the item for another item in stock, remove it from the order, or place the order temporarily on hold until the item is in stock again. If a costumer chooses to remove the out of stock item from the order, a refund will be issued for the item including the difference in the shipping cost. If that is still unsatisfactory, we will then offer a full refund for the order.

6. If I leave the site and come back, will my shopping cart be remembered?
Yes,the contents of your cart are remembered always. When you return to our online website, all of your items will still be in your cart.

7. I have moved. How do I change my address and other contact info?
The only one you will do is just Contact Us. Please check our online catalog "Contact us", you will find our customer serive email, please mail us. We will make a record for your new info.

8. How long will it take for my shipment to arrive?
Orders are usually processed within 2 business days.After shipping out, delivery usually takes 7-10 business days by Air Express Mail. This shipping method is insured and has an online tracking number.

9. How can I contact you about a problem?
You can contact us by email. Please check our online catalog "Contact us", you will find our customer serive email. You can contact us not only if you have a problem but for any query and information you might need. or feel free,you go our web and do chat with our customer service online,We are happy to help you!

10. Do you have any payment methods besides credit card?
our online web accepts all major credit cards, bank transfer,such as Western Union. We will offer 10% discount if you pay by Western Uion.

11. Do you ship to my country?
We ship to more than 200 countries and territories. However, if you still not sure if we ship to your country please contact our support team.

12.RETURNS & EXCHANGES
Returns & Exchanges Policy
Merchandise must be returned within 30 days.
Merchandise must not be worn, altered, or destroyed.
Merchandise must have all tags attached.
Damages to or omission of this box may result in a fee.
Please Note: Shipping and handling charges are not refundable.
Unless you use the prepaid label within the timeline detailed below, watchesmoon does not assume returnshipping costs. Packages that arrive COD may be denied, or the COD amount may be deducted from your return or added to your exchange order.

Refunds & Processing Time
If your package arrives at Watchmmon within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Watchmoon.